Privacy Policy

SOULFLO Therapy ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We comply with the California Online Privacy Protection Act (CalOPPA), the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and other applicable laws.

1. Information We Collect

Personal information you provide directly: When you submit a New Client Inquiry, booking request, contact form, or grounding guide request, we may collect your name, email address, phone number, state of residence, service interests, preferred times, and any concerns or description you choose to share.

Information collected automatically: We may collect your IP address, browser type, device information, pages visited, and usage data through cookies and analytics tools (such as Google Analytics and Google Ads conversion tracking).

Health information: Any Protected Health Information (PHI) you share with us is governed separately by our Notice of Privacy Practices under the Health Insurance Portability and Accountability Act (HIPAA). Please review our HIPAA Notice of Privacy Practices for details.

2. How We Use Your Information

• To respond to your inquiries and schedule appointments
• To provide and coordinate mental health services
• To send you relevant information, resources, or updates you've requested
• To comply with legal, regulatory, and licensing requirements
• To analyze and improve our website and services

3. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

• Service providers: Third-party platforms we use (e.g., SimplePractice for client management, Google for analytics) — under contractual obligations to protect your data
• Legal compliance: When required by law, court order, or to protect safety
• Business transfers: In connection with a merger, acquisition, or sale of assets

4. Your California Privacy Rights (CCPA/CPRA)

California residents have the right to:

• Know what personal information we collect and how it's used
• Access the personal information we hold about you
• Delete your personal information (subject to legal retention requirements)
• Correct inaccurate personal information
• Opt out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising
• Limit the use of sensitive personal information
• Non-discrimination: You will not be discriminated against for exercising these rights

To exercise any of these rights, contact us at nancy@soulflotherapy.com or (619) 292-8885. We will verify your identity before processing your request and respond within 45 days.

Do Not Sell or Share My Personal Information: We do not sell or share your personal information for cross-context behavioral advertising. You may opt out at any time by contacting us using the information above.

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Health records are retained in accordance with California regulatory requirements.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. In the event of a data breach affecting California residents, we will provide notification as required by California Civil Code § 1798.82.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies (including Google Analytics and Google Ads) to understand website usage and improve your experience. You can control cookies through your browser settings. See our Terms of Use for more information.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us to have it removed.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:
SOULFLO Therapy
7290 Navajo Road #105, San Diego, CA 92119
(619) 292-8885
nancy@soulflotherapy.com